Page 384 - kf fyi for your improvement license eng 3-4-15

Other causes
Being less skilled at, or overusing, some competencies may also be the cause of an issue with Key skill
deficiencies.

Being less skilled at:

8. Manages complexity
22. Nimble learning

29. Demonstrates self-awareness
31. Situational adaptability

Overusing:

N/A

Tips to overcome Key skill deficiencies

1. Unsure about your needs? Ask for feedback. You need to find out what it is that people think you
are missing. The best way to do that is to volunteer for a 360 feedback process. Find out what skills
others think are important to do the job and compare your feedback against that standard. You can
also simply ask your boss for that gap information.

2. Unreceptive? Listen to feedback. Sometimes you miss essential feedback about what you need to
build because you didn’t listen. Turn off your evaluator and listen to what you’re being told. Don’t
dismiss a comment just because you don’t agree with it. Think about what’s behind the comment.
What truth could there be in it? Why might the other person perceive you this way?

3. Need to take action? Act on feedback. Sometimes you hear the feedback but you choose not to do
anything about it. That’s your choice, but think carefully about the comments. How could taking action
improve your performance? Your interaction with people? What could be the consequences of
continuing to do things the way you have been? Think about the benefits of changing—to you and to
others around you.

4. Resisting? Stop being defensive. Sometimes people try to deliver feedback to help you, and you
fight it. Why are you resisting? Is it because you don’t like what you hear? The truth can be painful
sometimes. But it was probably uncomfortable for the other person to give you that feedback. They
did it to help you develop. Don’t fight it. Welcome it as an opportunity to grow. Don’t make excuses for
your behavior or your performance. Hold your hand up. Take responsibility. And, hardest of all, thank
them for their feedback.

5. No time? Prioritize and manage your time. Sometimes you know what you need to develop or
build but you don’t have the time. Well, you can’t afford to not make the time. Build time into your
working week for your development. To reflect on your work. To consider the feedback you receive.
To think about how you might modify your approach. What are you doing each week that you could
spend less time on or eliminate altogether to allow time for your development? How much time do

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