Page 3 - WELCOME TO THE COMPLIMENT CORNER AUGUST EDITION

Janine Mcneese
Mary Ciurej
“AMAZING….no one wants to call AAA because it means
your car has broken down. Mary just made the process of
setting up a tow for me super easy. She was just stellar and
made my experience stress free. Great job with your training
and hiring of people that care. She was a joy to work with.”
Mark Knorr
“I've been with you guys for seven years and I want to let you
know what a great, nice young guy you have there in
Mark. He was patient, repeating himself several times to
help me. I don't usually take the time to make compliments,
but this was worth it. I'll probably stay with you another
seven years, or fourteen or twenty-one!”
Lou Oelklaus
“Louis did a wonderful job getting my vehicle unlocked over
the phone. He is on the ball for sure!”
Mary Ciurej
“Mary provided extremely great service - she was patient
and knowledgeable. I have a traumatic brain injury and
sometimes my brain works faster than my mouth - it was
really great to have Mary help me. She was great and fun.
People that do great jobs don't always get noticed, and I
wanted to make sure Mary did.”
Shanta Kilbert
“Shanta has amazing Customer Service. She got all the
information quickly. She located my car and recommended a
place to get it fixed even though I had a destination in mind. AAA
is always quick to respond, and I am very grateful for AAA!!”
“Service has been a hassle today for my battery, but I wanted
to give a compliment to Janine and AAA. Every customer
service person I have ever talked to from AAA has been
exceptionally good. They know what they are doing, they are
kind and helpful. Your training must be very good. I
appreciate AAA and your customer service team.”
Bailey Acosta
“Bailey did a really, really good job. She personalized the call
and was not at all robotic. I work in customer service too and
I know how hard that can be. She made everything easy and
smooth for me and I really wanted you to know how good
she was.”
Paula Curry
“I have to give credit where credit is due. Paula was great to
talk with today! She was kind, has a great sense of humor,
and has great customer service. I’m not sure if you give
bonuses for this sort of thing, but Paula deserves one!”
Kathleen Geoffrion
“I did not have my stuff together today and Kathleen was
just awesome. I was trying to add my daughter onto the
phone call and dropped the line three times. Kathleen called
back each time and told me "you can't get rid of me that
easily!" She is a 10!”
Nichole Palaska
“Nichole is awesome! She was so helpful. I've been going
through a bad day and just talking to her made me smile.
Calling and having someone that was really concerned was
great - the first thing she asked me was am I safe. I haven't
experienced that before with AAA. She is the bomb.com!
She is enthusiastic and so nice; she listened, and she is
patient.”