Page 2 - IHG Global Etiquette_Compendium_S7_flipbook

Welcome to your Global Etiquette Compendium.

This is a set of resources for you to use to
introduce Global Etiquette – our Service Style at

InterContinental Hotels and Resorts.
®

Your colleagues will have the opportunity to take part
in the branded experience training at a later stage

but before that happens, we wanted to give you some

tools to start to engage your team members in what
Global Etiquette actually means and for them to start

to consider how they can bring this to life. This way,

your guests and, indeed, your hotel can start reaping
the benefits immediately.