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GLOBAL ETIQUETTE COMPENDIUM






                                                         10 MINUTE
                                                                 S
                                                        B
                                                        R       G
                                                         I E F I N
                                           10 MINUTE BRIEFINGS












                                         Over the next few pages, you will find five
                                                   10-minute briefings.




                                         One briefing introduces the Service Style –
                                         i.e. Global Etiquette. The other five briefings
                                             introduce each of the five service
                                                  behaviours individually.
                                    Please conduct these briefings in the following order:




                                                            1.
                                             Introduction to Global Etiquette
                                                            2.
                                           Demonstrate Worldly Understanding
                                                            3.
                                                  Share Insider Wisdom

                                                            4.
                                                    Perform with Flair
                                                            5.
                                                   Strive for Perfection



























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