Page 11 - IHG Global Etiquette_Compendium_S7_flipbook

GLOBAL ETIQUETTE COMPENDIUM

10 MINUTE
S
B
R G
I E F I N
2. DEMONSTR ATE WORLDLY UNDERSTANDING

MATERIALS

A4 Card – Demonstrate Worldly Guest outcome card, Example (Hyperlinks within the eBook for
Understanding with description cards, Blank example cards easy download)

Recap Global Etiquette

Start this session by saying that we will be Prompt with the definitions about Global as well as
examining the first set of behaviours as part of the definitions of Etiquette.
Global Etiquette.
Say that over the next few weeks they will have the
Start by asking the group what they remember opportunity to learn how to bring this to life by
about Global Etiquette. examining the four behaviours in more detail.

Introduce and Explain Demonstrate Worldly Understanding

Now you are ready to move onto the first set of Our guests come from different parts of the world
behaviours. In this case, it is DEMONSTRATE and it is important that we demonstrate either an
WORLDLY UNDERSTANDING. understanding of their background and culture or
at the very least an interest and curiosity to learn
Show the A4 card with the words DEMONSTRATE more.
WORLDLY UNDERSTANDING.
The important point to stress about this is that it is
The key word to bring out with this definition is the not about how well-travelled we are; it’s about how
idea of “WORLDLY”.
we use our knowledge and experience of different
Start by asking the group what “WORLDLY” means. cultures.
The point to make is that WORLDLY is not Summarise this conversation by introducing the
just about international. WORLDLY is about description for this behaviour. This should be
being sophisticated – having a knowledge and printed on the other side of your A4 card
understanding of different aspects of the world.
We are culturally aware – always delivering our service
through a worldly lens whilst never making assumptions

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