Page 16 - IHG Global Etiquette_Compendium_S7_flipbook

GLOBAL ETIQUETTE COMPENDIUM

10 MINUTE
S
B
R G
I E F I N
4. PERFORM WITH FLAIR

MATERIALS

A4 Card – Perform with Flair Guest outcome card, Example (Hyperlinks within the eBook for
with description cards, Blank example cards easy download)

Recap, Reflect, Recognise

Start this session by saying that we will be INSIDER WISDOM” to life.
examining the third set of behaviours as part of Start by a general recognition – acknowledging
Global Etiquette.
everyone’s efforts and progress.
Then ask the group what they remember about the Then positively recognise people from your team.
previous set of behaviours.
Finally, if you have observed some examples of
Ask them what they have done over the last two “SHARE INSIDER WISDOM” not being delivered
weeks to bring them to life.
as well as it could be, reframe these as top tips
Next, (and most importantly) recognise what you on what to do better or differently. Don’t refer to
have observed in terms of people bringing “SHARE individuals during this part but rather to the group.

Introduce and Explain Perform with Flair

Now you are ready to move onto the third set of two key ideas – it is about talent / ability etc as well
behaviours. In this case, it is PERFORM WITH as style and originality.
FLAIR.
If we put the two ideas together – PERFORM WITH
Show the A4 card with the words PERFORM WITH FLAIR. It really is about demonstrating to our
FLAIR guests our talent and our ability – with a real sense
of style and pride.
Focus on the word “PERFORM”. What does this
group think this means? Ask your colleagues whether they have ever seen a
gymnast in a competition e.g. in the Olympics. Ask
Talk about the idea of being “on stage”; our them what they do when they finish a routine. (The
colleagues being “the stars”. However, make sure answer you are looking for is they lift their hands up
there isn’t any sense of “pretending”. Whilst people to the crowd.) This is a great example of perform
might be performing – it is still about being their with flair – they have real talent and ability and are
true self.
really proud to demonstrate this to people.
Next talk about the idea of “FLAIR”.
Summarise this conversation by introducing the
Explore what colleagues think flair means. Spend description for this behaviour.
some time on this because some colleagues may not We take pride in the fact that we are experts in what we do
be familiar with the word “FLAIR”. Flair is about
and love to demonstrate this expertise to our guests.

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