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GLOBAL ETIQUETTE COMPENDIUM






                                                         10 MINUTE
                                                                 S
                                                        B
                                                        R       G
                                                         I E F I N
                                      5. STRIVE FOR PERFECTION





          MATERIALS

          A4 Card – Strive for Perfection    Guest outcome card, Example         (Hyperlinks within the eBook
          with description                   cards, Blank example cards          for easy download)




                                           Recap, Reflect and Recognise


          Start this session by saying that we will be         Start by a general recognition – acknowledging
          examining the final set of behaviours as part of      everyone’s efforts and progress.
          Global Etiquette.
                                                               Then positively recognise people from your team.
          Then ask the group what they remember about the      Be specific about your recognition.
          previous set of behaviours.
                                                               Finally, if you have observed some examples of
          Next, (and most importantly) recognise what          PERFORM WITH FLAIR not being delivered as
          you have observed in terms of people bringing        well as it could be, reframe these as top tips on what
          PERFORM WITH FLAIR to life.                          to do better or differently. Don’t refer to individuals
                                                               during this part but rather to the group.






                                  Introduce and Explain Strive for Perfection

          Now you are ready to move onto the next set          Focus on the idea that “PERFECTION” is often
          of behaviours. In this case, it is STRIVE FOR        about the focus on the very small things – every
          PERFECTION                                           little detail.
          Show the A4 card on with the words STRIVE FOR        Most importantly, STRIVE FOR PERFECTION
          PERFECTION                                           is always looking for opportunities to delight our
                                                               guests
          Start by focussing on the word “STRIVE”. What
          does this group think this means?                    Summarise this conversation by introducing the
                                                               description for this behaviour. This should be
          Ensure that the focus of understanding is about      printed on the other side of your A4 card
          “always aiming for” rather than “trying”.
                                                               We seek perfection in everything we do for our guests.
          Next talk about the idea of “PERFECTION”.
                                                               Always focussed on what’s important to them. Always
          Explore what colleagues think perfect means. How     looking to improve – in every detail.
          can we be perfect?








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