Page 23 - IHG Global Etiquette_Compendium_S7_flipbook

GLOBAL ETIQUETTE COMPENDIUM

ROLE -P LAY AC TI VI TY

ROLE-PLAYS AND ACTIVITIES

Over the next few pages, you will find a range of activities
to help your colleagues experience how to bring the
behaviours to life.

There is at least one activity or role-play for each
behaviour.
For some behaviours e.g. Strive For Perfection, there are
actually 3 mini-activities which you can do separately
– to sustain messages even further. You can run these
activities together or separately – it is entirely up to you.

Demonstrate Worldly Understanding Activity: Tastes and Customs
Activity: Hello, Good Morning
Activity: The InterContinental World

Share Insider Wisdom Activity: Insider Wisdom
Activity: Matching Guests and Wisdom

Perform with Flair Role-play: Perform with Flair in daily activities
Activity: Story-telling

Strive for Perfection Role-Play: Strive for Perfection in how we speak
Role-Play: Strive for Perfection in how we act
Role-Play: Strive for Perfect in how we look

Some of them may need a room. Some of them can be
done in huddles and will take only 5-10 minutes.

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