Page 25 - IHG Global Etiquette_Compendium_S7_flipbook

GLOBAL ETIQUETTE COMPENDIUM

This might include examples such as: Note: You can adapt the examples based on the typical
guest type that you have in your region.
Handing items (e.g. room key cards) with two hands
for Chinese and Japanese guests. Key Learning Point:
Bowing as a sign of respect for Japanese guests. The key point is that customs do not change for
people from the same place but tastes might very
Encourage further brainstorm.
well do.
Then ask the group:
So, a simple ‘rule’ for DEMONSTRATE WORLDLY
What if we know a guest is from Japan? What should UNDERSTANDING is:
we do?
Be consistent about customers and don’t assume tastes.
The answer you are looking for is that we should
bow / we should hand over room keys with two
hands.

Back to page 5: Overview of Resources 25