Page 26 - IHG Global Etiquette_Compendium_S7_flipbook

GLOBAL ETIQUETTE COMPENDIUM
AC TI VI TY
1B. HELLO GOOD MORNING
INTRODUCTION:
This activity is one of three which examines
how we can DEMONSTRATE WORLDLY
UNDERSTANDING.
This is a quick energiser that can be used as part
of a morning briefing. It should only take about 5
minutes.
This activity is about creating a perception of
worldliness through our knowledge of languages.
LOGISTICS:
This is best run in groups of up to 6.
This can be run as part of a huddle or briefing.
SET-UP:
You can use a flip chart for this activity if you have
one – but it is not necessary.
There is some preparation required: Think about
the top 6 nationalities who come to your hotel;
then make sure you either know (or learn) how
to say hello and good morning yourself in those 6
languages.
RUNNING THE ACTIVITY:
Top 6 nationalities
Start by asking the group which are the top
nationalities that visit your hotel.
If you are using a flip chart, write their answers
down on the flip chart. It not, then note them down
on a pad.
Tell your group who the top 6 nationalities are
based on your own pre-work / analysis.
Either write these on the flip chart or read them out
several times to your colleagues.
Back to page 5: Overview of Resources 26
Hello… Good morning
Say to everyone that sometimes DEMONSTRATING
WORLDLY UNDERSTANDING starts with very
simple things – like being able to greet someone in
their own language.
Review the nationalities one by one.
Ask the group if they know how to say “Hello” and
“Good morning” to each of those nationalities.
If they do, ask them to all say it together. Make sure
everyone says it out loud. If they don’t get it quite
right, encourage them to try a few times to build
their confidence. Provide gentle guidance rather
than criticism.
If there are any nationalities for whom people don’t
know how to say “Hello” and “Good Morning”, let
them know what the answer is and again give them
a chance to practise.
Identifying the nationality
Ask the group how they can know what language
their guest speaks? The answers you are looking for
are likely to include:
• By hearing them talk to people they are travelling
with
• By hearing them on the telephone
• If we need to look at their passport at check-in
• By seeing what newspaper they are reading
These are just some examples. There may be many
more that are relevant for your market.
Benefit to the Guest
Ask the group what benefit they think this will bring
to the guest.