Page 50 - UNAM Strategic Plan (REVIEWED) 2019-2024

BL = -
19 = - Identify, map, reengineer, synchronise and automate business
Number of re- 20 = - processes UNAM wide PVCs - - - -
engineered 21 = -
business 22 = 8
processes Identify business processes re-engineering for review and AF - - - -
23 = 10 implementation (registration, culture)
24 = 15
Implement advanced technology to enhance safety and
security (acquisition of specialised security technology such as AF 5,000 5,000 5,000 15,000
BL = 56% cctv, biometrics etc)
19 = 70%
20 = 70% Implement customer service charter AF - - - -
Customer 21 = 70% Inculcate institutional values for all staff PVCs - - - -
Improved Satisfaction rate 22 = 70% Develop and implement student service charter (Internal
administrative 23 = 72% resources to be used to develop a student service charter) AF - 50 - 50
management 24 = 75%
Develop student engagement strategy (acquiring a consultant
to develop a student engagement strategy) AF 250 - - 250
Rollout Performance Management System at all levels PVCs - - - -
Train staff to embrace technology PVCs - - - -
BL = 6.08 Implement organizational culture change (acquiring consultant
19 = 6.5 to conduct cultural change readiness and post AF 500 1,000 - 1,500
20 = 6.5
Staff productivity implementation)
rate 21 = 6.5 Increase opportunities for formal training (staff development AF 4,500 4,500 4,500 13,500
22 = 7
23 = 7 budget)
24 = 7 Strengthen staff engagement and wellbeing of staff
(honorarium payment for the development of a guide for AF - 50 - 50
supervisors)
Develop and implement an ICT and Cyber Security Strategy AF - 3,000 1,500 4,500
Develop and Review of the ICT Governance and Cyber Security AF - - - -
BL = - Framework
% Target 19 = - Establish ICT and Cyber Security Risk Register and ensure
Improve and Compliance in 20 = - implementation of mitigation strategies from risk logs AF - - - -
strengthen ICT the ICT 21 = -
governance Governance 22 = 70% Implement integrated ICT systems AF 5,000 5,000 5,000 15,000
Framework 23 = 75% Implement backbone ICT infrastructure AF 8,000 10,000 10,000 28,000
24 = 80% Establish University wide ICT projects (ICT projects that
impact/cover the whole University community not specific AF - 7,500 7,500 15,000
departments or campuses)

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