Page 18 - UNAM Executive Annual Report 2018

Strategic Performance in 2018
The year 2018 was the 3rd year in implementing the University Strategic Plan for the period 2016 – 2020. On an
annual basis, all units at the University (46 units) formulated and implemented their management plans which
were being cascaded from the Strategic Plan. The annual management plans are means of ensuring that
strategy is operationalised at the lower levels (unit levels) of the institution.

The overall University strategic performance during the 2018 Academic year stood at 64%. Below is the chart
showing institutional performance by strategic theme.

Research and innovation excellence theme was the best performer followed by stakeholder relational
excellence, and service delivery excellence. The high performance rate achieved under the research and
innovation excellence theme was mainly attributed to good results recorded under the following strategic
objectives: improve and increase research and innovation outputs; improve community services and impact;
and increase funding for research and innovation, of which the average performances were 86%, 83% and 70%
respectively.

The second high performing theme, namely, stakeholder relational excellence, was mainly due to good
results under the following strategic objectives: improve national and international collaboration and improve
corporate image, of which the average performances were 78%, and 69% respectively.

The chart below presents stakeholder satisfaction rate for the 2018 Academic year.

The satisfaction rating of external stakeholders stands at 66% while the students’ satisfaction is above the 50%
mark and stands at 55%.

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