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4.0 Cisco IPT

“Every project creates a unique product, service, or result. The outcome of the project
may be tangible or intangible. Although repetitive elements may be present in some
project deliverables and activities, this repetition does not change the fundamental,
unique characteristics of the project work.”

For example, an IPT solution can be constructed with the same or similar switches,
media Servers/Gateways and by the same or different teams. However, each IPT
project remains unique with a different location, different design, different software
releases, different circumstances and situations, different stakeholders, and so on.

Projects are different from standard business operational activities as they:

 Are unique in nature. They do not involve repetitive processes. Every project
undertaken is different from the last, whereas operational activities often involve
undertaking repetitive (identical) processes

 Have a defined timescale. Projects have a clearly specified start and end date
within which the deliverables must be produced to meet a specified customer
requirement

 Have an approved budget. Projects are allocated a level of financial expenditure
within which the deliverables must be produced to meet a specified customer
requirement

 Have limited resources. At the start of a project an agreed amount of labour,
equipment and materials is allocated to the project

 Involve an element of risk. Projects entail a level of uncertainty and therefore
carry business risk

 Achieve beneficial change. The purpose of a project, typically, is to improve an
organisation through the implementation of business change.

Projects must not be confused with an organisation’s on-going and recurring operations.
For example:

 Customer invoicing and billing

 Provisioning and upgrades of lines

 Routine procurement of equipment for sales

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