Page 30 - Unlock Sensory Power
P. 30

WHY AUTHENTICITY IS A TOUCHY-


    FEELY, SENSORY THING.


    To be truly authentic, brands have
    got to pay more attention to their    Three dimensions of authenticity:
    sensory profiles.
                                          DEMONSTRATE PURPOSE
    Every marketing manager knows that    MORE THAN A BOX AND A BRAND
    brands stand or fall by the level of   NAME. GO BEYOND WHAT YOU DO
    trust that consumers invest in them.
    Trust is hard won and easily lost.    AND WHERE, TOWARDS HOW YOU
    Brands that fail to deliver on their   DO IT AND WHY.
    promise do so at their peril. Remember
    Sunny Delight? It was “the great stuff
    kids go for.”                         MEANINGFULLY DISTINCTIVE
                                          BOLD DESIGN THAT PHYSICALLY
    Positioned in the chiller cabinet and   EMBEDS DESIRED BRAND EQUITIES
    fortified with vitamins, Sunny Delight   ACROSS PACK AND PRODUCT.
    reassured mums that it was the
    healthier option. In reality, it was an
    artificially flavoured drink with added   TOTALLY TRUTHFUL
    sugar and only 5% juice.
                                          DELIVER EXACTLY WHAT YOU
      Any discourse between the           PROMISE - CONSCIOUSLY AND
       brand, pack and product            NON-CONSCIOUSLY. BE HONEST IN
    execution carries some degree         ALL COMMUNICATION.
               of penalty.

    If you’re not authentic in the eyes of   For Purpose, Ella’s Kitchen is
    today’s consumer, you’re skating on   considered authentic because it seeks
    thin ice when it comes to being       to create a generation of ‘good little
    trusted. Various definitions exist, but   eaters’. However, purposeful brands
    most are too narrow. Authenticity is   don’t have to rely on social
    not clear cut. It’s a fuzzy thing! Here,   contributions. A recent MMR study into
    we offer a three part definiton after   premium products found that brand
    much exploration.                     purpose could be more strongly implied
                                          if pack structure broke category rules.

                                          Novel structures signaled brands on a
                                          mission to challenge the status quo.
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