Page 123 - 2020 CXC Annual Report
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Public Relations and Stakeholder Relationship Management
Information Services Division
Strategically support the changes in administration this year, the functionality
The IT function, previously part of the Corporate Services Division, of the ORS Application was extended, and several new Reports
was restructured to provide greater support to the Council’s were added to internal Systems. On the customer facing side,
accelerated e-Transition Strategy. The technological capacity the Resource Management System (RMS-2020) was put into live
of the Council was reshaped this year with the creation of the production and the Student Results Portal was redesigned to
Information Services Division and the appointment of a Director of remove the historic bottleneck.
Technological Innovation in February. The new structure separated
the IT Operations and Enterprise Solutions and Application Despite some delays due to the mandatory lock-down at both
Development functions. IT Operations focused on maintaining offices, the division advanced major infrastructure upgrades at
core infrastructure and providing end-user support while the both offices to improve performance, reliability and security. Along
Enterprise Solutions supported business applications alignment with the infrastructure upgrades, a project to digitise vital records
and IT projects implementation. In keeping with the digitisation at the Jamaica Office started in the last quarter of 2020 and should
effort, in July, the Archives and Records Management Unit (ARMU) be completed early in 2021. Supporting the digitisation effort,
previously subsumed under the Finance and Office Management ARMU is in the process of completing a Records Inventory of all
Department, was joined with the technology team to improve the departmental storage devices at both Offices, bringing full visibility
Council’s RIM strategy. to the Council’s information. These initiatives will not only allow for
better preservation, but will also improve access to the Council’s
CXC® began planning for the development of the 2021 – 2025 Institutional Records.
strategy in February and by September; the divisional strategies
were being refined to give sharper focus to building the digitally Future Outlook
transformed Council and a vision of “CXC, a Regional Enterprise”. The restructuring of the IT functions, the building of internal capacity
The Information Services Division leads on two major objectives in Agile/Scrum, DevOp and Data Governance, along with the
in the 2021 – 2025 strategy, Improve Technology and Improve strengthening our core infrastructure, has positioned the Division
Business Continuity. To ensure there was the capacity to drive to adequately support the new strategic plan of the Council. In
the strategic thrust, the staffing of the division was significantly the short-term, the on-boarding of an e-Authoring tool will support
improved through the appointment of three Developers in June, the growth of a more robust e-Qbank. The efficiency and security
a Business Analyst in October and the recruitment of a Senior of the administration of examinations will be further strengthened
Manager (Enterprise Architect) to head the Solutions Department. through the redevelopment of the EPS-Core and the creation of
tighter interfaces between Registration, Marking and the Grading
Operationally processes. Further, on the horizon, plans are advancing to deploy
While the onset of the pandemic, COVID-19, adversely affected a new e-Credential Portal and to offer a Self-Registration Module
our region, the IT function was pressed into overdrive to support that Local Registrars may adopt to improve operational efficiency.
remote working and to develop several core-business and
customer facing applications at very short notice. While the The Division will continue to collaborate with both internal and
platform for remote working was set over 10 years ago, it was external stakeholders in the fulfilment of our mission, “To provide
successfully scaled rapidly to accommodate 100% of staff at both innovative information management and business solutions
Jamaica and Barbados Offices in less than a week. Similarly, to that enrich our Stakeholders’ value.”
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