Page 125 - 2020 CXC Annual Report

Financials

Financial Stability

Financial Planning and Management (c) Improve departmental employee engagement and
Financial stability has been identified as a critical area as satisfaction from the 2019 baseline position. Employment
outlined in the strategic plan. One of the keys ways identified engagement will target the right culture and will not just
to do this was through expense management and revenue focus on employee satisfaction, as merely measuring
growth. workers’ contentment and catering to their wants often
fails to improve business outcomes;
The critical business development strategies to expand market (d) Timely recruitment of Examining Committees, item
share and to increase revenue included writers and adequate seasonal resources to meet CXC®
(a) Targeting the out of school population utilising Second programme needs;
Chance, online institutions and online tutors; (e) Develop a learning and development plan based on
(b) Providing additional education consultancies and identified required skills;
contracted examination administration services for the (f) The execution of an approved Strategic Human Resource
development of Caribbean professional certification; Plan; and
(c) Developing new partnerships - establishing connections (g) The encouragement of an accountability-driven and
outside of the region and offering products and services practical organisational culture.
in new markets;
(d) Obtaining grant funding; and These were to have been achieved through the following
(e) Pursuing partnerships via the Learning Hub; with RM initiatives
Education and through e-certification (Blockchain) (a) The development of the HR Communication Plan;
(b) Conduct Gallup Employee Engagement Survey;
The activities in this area need to be more aggressive and (c) Ensure organisational safety and health procedures/
the approach in the future will be to utilise internal personnel requirements are enforced;
as well as external consultants to identify and pursue more (d) Conduct Compensation Market Survey;
activities. (e) Commence discussions on the Collective Labour
Agreement for the negotiating period October 2020 to
The strategy employed by the Human Resource department September 2023;
in 2020 was to (f) The timely resolution of industrial/ employee relations
(a) Increase efficiency through the full implementation and matters;
optimisation of the SAGE HRMS software tool; (g) Implement Competency Assurance Framework; and
(b) The implementation of an optimal organisational structure (h) Review skill sets required for the organisational structure;
that supports achievement of the organisation’s strategic upskilling and/ or reassigning staff where possible.
objectives and direction;

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