Page 63 - City of San Jose - DD of Gaming - AMB 05 23 19

Don Errera

The most current situation would be something like this. We have certain regulations that have to be enacted. In terms
of laws we have certain things that need to be abided by in order to give us comfort. Our permanent laws became law
Wednesday, May 8, 2019 on September 15th. They were ticked off at us because we were forcing them to comply. They were dragging their feet,

10:05 AM which was against the law. There was a lot of politics involve with that stuff. They weren't complying with our regs.

CSJPD In terms of communication, what is your approach to working with various stakeholders, such as management, staff, and
the people you are regulating.
Deputy Director of Gaming

Screening Interview Questions
The patrons are our clients - they look to us to protect them and protect their financial wealth when playing these
games. You can't ignore their plea. Internally, it has always been my belief that I am only as good as my staff lets me be.
I have to make sure that I have ways as best as possible to make sure that money isn't available. They have to know that
you know what you are talking about. In government you can't easily fire anybody. Somewhere between theory Y and
General Questions theory X. If I'm a jackass they're going to know and they're going to shut down.

Why are you interested in the Deputy Director of Gaming opportunity with the City of San Jose? Tell me a bit about what you
know about the City. Why are you looking? Closing

Retiring from my career job in the same field on June 1st. Am a young 64, not ready to retire. Do not know much about the 10. Is there anything else you would like to add?
city of San Jose. I am the Chief here. I do what you are asking for plus so much more. I know that what you are looking for
over there we do in spades over here.

Please describe your most recent position and day-to-day responsibilities.
11. If out of the area – Are you willing to relocate to the San Jose Area?

Chief of Investigations for NJ Division of Gaming Enforcement. Day to day - they change every day. My work is mostly policy
making. We facilitate the success of the gaming in Atlantic City. My staff does the investigations. I have five bureaus. I man-
age all of those processes. I am the Chief Personnel officer, I am the person to go to for policy issues. I have a huge arena of
responsibility here, I have so many specific bureaus under me. I only learned about the opportunity two days ago. Like anybody in this situation, I would have to come out there and
see the area, see what kind of lifestyle is available out there. I live in a rural area right now. I have to talk to my wife
about it. I have grown children so that's not an issue. Needs to address relocation issue. Needs to travel out here to see
How many employees do you supervise? Who do you report to? What are the areas that you regulate? the area. I have a decent salary and the use of a fulltime vehicle and five weeks vacation. The high end of the salary
piques my interest. Looking at $180,000.

200 reports both direct and indirect. My direct report is the Director of the Division who oversees the whole agency. We have
revenue certification as a Bureau. I have a staff of 18 individuals that certify the revenues for our treasury department, I have
an undergrad degree in accounting and am a Certified Fraud Examiner.

Please describe the ways in which you determine whether your organization is operating efficiently and effectively. How do
you implement changes to planning and formulation of departmental policy?

There are many metrics that we use. Internally we have sophisticated tracking systems so we know how many investigations
they've completed in the month, same with auditing. A total different way of assessing performance is how well the casinos
do. At one point in time we were more antagonistic, now we are more of a partner. We are their allies, we know how to assist
them on their software development. It's not just internally, it's how well the industry is doing.

Please describe a complex situation in which you have received pushback from a party that you were attempting to regulate
or audit and how you handled it.

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