Page 65 - City of San Jose - DD of Gaming - AMB 05 23 19

Racquel Carmouche am responsible for, making sure the security policies and procedures are kept up to date annually.

Wednesday, May 8, 2019 Please describe a complex situation in which you have received pushback from a party that you were attempting to regu-
late or audit and how you handled it.
10:53 AM

We got that often with our retailers. Once a year our retailers will do a follow up annually to makes sure they are compli-
CSJPD ant. They will try to overpower those compliances. If they owe back taxes or one of our players come in.

Deputy Director of Gaming
Screening Interview Questions In terms of communication, what is your approach to working with various stakeholders, such as management, staff, and

the people you are regulating.

General Questions I try to be clear and concise when implementing the laws, our policies and procedures and make sure they understand
the information and that it is accurate. Keep the door open for follow up situations. The gaming industry is different from
Why are you interested in the Deputy Director of Gaming opportunity with the City of San Jose? Tell me a bit about what you other industries. It is important that integrity is in place. Being clear and concise and genuine when dealing with the laws
know about the City. Why are you looking? and policies.

I'm not too familiar with the City. I know the City is a diverse City and is one of the 10th largest cities in the nation. I know that Closing
it is very innovative technology-wise. I have read that the City is known for having 300 days of sunlight, and is a hot city in oth-
er words. It is really growing and is innovative.
10. Is there anything else you would like to add?
I'm interest in this position because of the gaming opportunity. 4.5 years in gaming.

Please describe your most recent position and day-to-day responsibilities.
11. If out of the area – Are you willing to relocate to the San Jose Area?
I am senior investigator with the Louisana lottery division. I oversee the retail licensing operations to make sure retailers are
compliant, state revenue and the state itself. I am also responsible for all employee background checks and licensing. I am also I'm really open to working to somewhere that is more diverse. Want to move to California.
the coordinator for all of the investigators, making sure that investigators are compliant with the State. I am responsible for
making sure that each investigation is conducted correctly and that each investigator follows the 47 laws. Basically my job is to
protect the security and integrity of the Lottery. One of the additional steps we take is to make sure people are compliant with
the laws. We conduct investigations to make sure laws are being followed. For instance, I will develop a proposal to eliminate Overall
an unnecessary position that saved the lottery thousands of dollars per year. I came up with a proposal that will eliminate that
position. Another key accomplishment is becoming a senior investigator in the short period of time that I have been with the
Lottery as well. 4.5 years of experience. Does not meet MQs.

How many employees do you supervise? Who do you report to? What are the areas that you regulate?

I oversee all of the investigators - their report writing - and making sure that the retailers are responsible for overseeing the li-
censing applications. I report to the Vice President of Security. I have shadowed his position and step up and take their respon-
sibilities where needed.

Please describe the ways in which you determine whether your organization is operating efficiently and effectively. How do
you implement changes to planning and formulation of departmental policy?

We make sure that we are compliant with any or all of the laws regarding policies and procedures. That's another thing that I
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