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• Direct District’s fiscal matters
o Successfully managed a comprehensive rate and fee study that resulted in the adoption of new
rate structure incorporating compound increases of 100% over the next 5 years.
o Maintained balanced budget and sufficient reserves despite of significant revenue shortfalls
due to drought related demand reductions
o Made a considerable payment toward PERS unfunded liability and significantly reduced
OPEB unfunded liability
• Act as a subject matter expert to the Board of Directors advising them of the trends and issues
affecting the industry and the District
o Engaged Board of Directors in the ways that maximizes their contribution while allowing for
efficient and progressive operations of the District

Principal Administrative Manager May 2005 – July 2013
City of Santa Cruz, Water Department
Santa Cruz, CA
• Planned and executed yearly objectives and key performance measures to ensure alignment with
department’s mission and strategic goals
• Administered annual operating budget of $27 million and long term Capital Improvement Program
with yearly budgets ranging from $10 million to $37 million
• Provided oversight for Utility Billing division that provides water, sewer and refuse services for over
24,000 accounts
• Developed a sustainable succession plan and organizational matrix that increased organization’s
competitiveness and enhanced efficiencies in the work place
o Staffing matrix for Distribution and Production Divisions
o Telework Pilot Program
• Lead social media strategy design and implementation efforts
• Evaluated and recommended changes to policies, procedures and their application
• Responsible for the Safety and Risk Management Program
• Coordinated city wide projects involving multiple departments, outside agencies and public (Amgen
Tour, United Way Campaign)
• Member of Internal Technology Committee, Emergency Operations Center Planning Section, Chair of
the Equal Employment Opportunity Committee

Interim Operations Manager Oct 2011 – Feb 2012
City of Santa Cruz, Public Works Department
Santa Cruz, CA
• Supported Facilities, Fleet, Traffic and Street Maintenance Divisions to ensure uninterrupted service
delivery to internal and external customers
• Assessed the feasibility and practicality of an Internal Service Fund for facility and property
management related services
• Oversaw grant application and contract administration processes
• Evaluated the efficiencies of the Computerized Maintenance Management Software, recommended
process improvements

Facilities Manager Mar 1999 – May 2005
AT&T Labs
Menlo Park, CA
Held dual responsibilities of operations and personnel management
• Coordinated expansion/reconstruction projects. Managed the project phases and processes involved in
the renovations, identified and anticipated problems and implemented corrective actions.

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