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6. Please describe a situation in which you had influence on increasing the effectiveness of
a team of people or a department. What measures did you take to contribute to
employee motivation and staff development?

I've had to do all of this as GM. We are currently working with the resource management
agency with Monterey. One of the departments was just another stop for some. What we
have done is rolled it into another department, motivating the existing staff to provide the
appropriate training and oversight and bigger picture to the resource agency. Ultimately,
eliminating one stop that the customer had to go through to get a permit at the County.
Motivating staff was just continuing to make sure that we're making their lives as easy as
possible. We have that attitude that starts at the top. When I was going down to meet
with the customers and walking them over to where they need to go etcetera, people
started to do the same thing.

7. What is your experience working with mayors, elected officials, and their staffs? What insights
do you have about interacting with elected officials and working in a political environment?

I spent 20 odd years working as GM and Assistant GM to a Board of Directors so I am very
confident in that envrionment. I am extremely transparent and provide relevant information to
people who don't do the day to day. Never surprise an elected official. Make sure they have time
to evaluate info before having to make a decision.

8. What is your experience working within a union environment/with a unionized workforce/with
union leaders?

I haven't had a lot of that. I am doing that right now. Previously I did report to a Board of Directors
whose Director was the head of the Teamsters. My direction with my current job is if you give
people all the information, you're up front, and you're doing what you should be doing for the
right reason it works well.
9. This position will interact with managers throughout the City as well as other
organizations and individuals throughout the community. How do you evaluate whether
they are receiving the expected level of service? What do you feel are some of the
challenges to achieving a high level of customer service?

I obviously have a ridiculous amount of expertise of working with various stakeholders,
etc.. There are 22 water agencies in the main portion of Sacramento that all had to work
together, plus customers, environmental, etc… In regards to whether or not we are
achieving the right level of customer service, it's fairly easy when you're new because
people will give you the answers. You can then work towards correcting it. I understand
that there is a reputation issue in this department between water bills and recording the
time worked. I think just being open to that, asking the questions and portraying an
expectation of integrity.

10. Anything else to add, any questions?