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and then when someone calls or submits a problem you need to have the systems in
place, and the people in place to deal with it quickly, and effectively. That's hard,
especially in a huge organization like San Jose, obviously San Diego is even bigger. That is a
really, really hard job. Acknowledging that's a hard job, and the understanding how to say
know. Sometimes what the citizen wants we can't do. We have to help the citizen
understand what we can't do. Other folks that get water and sewer service, it's the same
response, they have to know how we provide service, how we calculate bills, have the
systems in place to make sure things run smoothly. Internally we are working with other
departments - it's a two way relationship and we have to be able to work together.

The other set of customers I would put in there are partner entities. The important thing
there is to make sure that there is a dialogue and that we are communicating with them.
The sierra club, neighborhood meetings, that's another set of customers.

The last set of customers is the regulatory agencies. I have made sure that I have built a
relationship with regulators. When we were with San Jose we invited the head of the
water board to meet with us. We asked him if we were missing anything, if there was
anywhere that we were falling short. Having a good relationship with them really helps.

9. Anything else to add, any questions?