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7. The Executive Director will work closely with other state and regional organizations, with the legislature and regulatory
agencies. Please describe a time that you have been instrumental to change and had to work with external stakeholders
in accomplishing this change.

Since I have already told you about the efforts that successfully completed the Pharmaceutical removal from the City. I
can tell you about a program in the last couple of years about a program that morphed into a program to craft language
that obligates the reluctant manufacturers to take financial responsibility for the takeback program. One of the peculiari-
ties of our program is I was able to take them responsibility for sharps or needles. I can tell you the reason we succeeded
is because we had a history of ten years of taking the pharmaceuticals at such a low cost that it made them agree with
us. That's an example of where we were able to get accommodation for needs from the community and had the data to
show this was not a high cost thing.

8. Describe your experience with membership-based organizations and your approach to working with them. How do
you evaluate whether an association is providing a good level of customer service to its members? What do you feel are
some of the challenges to achieving a high level of customer service?

I have worked with member organizations, CWEA, CCLEAN, it also includes NACWA and another national level is WRF and
WEF, and also American Public Health Laboratories. I have experience working with them. I know from being a subscriber
how to assess whether my relationship is succeeding or whether they are facilitating a program that is meeting the needs
of its members. When we succeed they are our partners in dealing with the EPA or the CA Water Board. When we suc-
ceed there is a great deal of tension in the laboratory environment in CA. Where half of the municipal laboratories feel
that the Department of Health is stretching their standards. It would cause reluctant organizations to merge with ones
that are being successful. An organization such as CASA would call meetings and get the subscribers together to associate
as one. The issue in CA is different - there are maybe half of the labs who are not there yet who are fighting the State and
the other half is silent because we are already there. We need to assist them to get there.

I know from experience when I am supported by an organization.

I imagine that some of the challenger rates would be one of the challenges. I have seen it with APHL. I have seen it with
WRF. It's because they are doing very good work but we don't think we should be paying more.

9. Questions or anything you want to add?

Relocation: Aware of the location - it's within Northern California, which is okay with me.

Will be inaccessible form June 2nd through June 6th.