Page 819 - CRESTRON HOME OS-3

Sonos Troubleshooting

The following sections describe troubleshooting procedures for some of the common issues that
may occur when adding Sonos devices to the Crestron Home system.

Multiple Sonos Households Found
This issue occurs when multiple Sonos households are discovered by the Crestron Home system.

Issue(s)

l Not all discovered Sonos devices may be added to the Crestron Home system.
l A Sonos device is reporting as offline after it is moved to a different Sonos household.

Explanation
Devices from different Sonos households have been discovered on the network. The Crestron
Home system provides a notification of this issue on the Diagnostics screen.
Diagnostics Screen - Multiple Sonos Households Found

Tap Sonos System in the Gateways in System screen, and then the gear icon next to the
gateway to view the Sonos System Settings page. A "Multiple Households found" status is
indicated for Discovery Result.

802 • Crestron Home™ OS Product Manual — Doc. 8525Z