Page 821 - CRESTRON HOME OS-3

Desired Household Not Found

This issue occurs when the desired Sonos household cannot be discovered by the Crestron Home
system.

Issue(s)

l The Sonos discovery scan found Sonos devices, but all Sonos devices in the Crestron Home
system report as offline.

l All Sonos devices in the Sonos household were reset to factory default settings.
Explanation

When the first Sonos device is added to the Crestron Home system, the Sonos household that
the device belongs to is saved in the system configuration files. The Sonos System in Crestron
Home reports as online only when a connection is established with one of the devices that is part
of the saved Sonos household. The Crestron Home system provides a notification of this issue on
the Diagnostics screen.

Diagnostics Screen - Desired Household Not Found

Tap Sonos System in the Gateways in System screen, and then the gear icon next to the
gateway to view the Sonos System Settings page. A "Household Not Found" status is indicated
for Discovery State.

804 • Crestron Home™ OS Product Manual — Doc. 8525Z