Page 7 - 2018 Apple Annual Report

MESSAGES

businesses. Our 2018 Member satisfaction scores were 4.72 out of 5.0, off slightly from
2017’s 4.76 rating. We continue to receive tremendous feedback through this process that
will help us continually improve. Of our six core

As part of our team member recognition program, we instituted the Member Maniac of the "
values, we believe
Month award. This award recognizes behaviors and results that truly represent our Core
Values and our commitment to fulfilling our vision of creating an unmatched competitive that our member
advantage for every Member every day. Karen Hummer was recognized as our Member focused core
Maniac of the Year for her tireless efforts to address distribution challenges. You can read
more about all those who earned Member Maniac awards later in this report. value recognizes
the uniqueness of
Our Core Value Community is based on emulating our Members’ commitments to their local cscs..
communities. In 2018, CSCS team members raised more than $8,700 for various charities "
including the Rose Brooks Center in Kansas City. Rose Brooks’ mission is to break the cycle
of domestic violence so that individuals and families can live free of abuse. We are honored
to do our small part to help such an amazing organization that assists the most vulnerable
among us.

There are many people to thank for all their contributions this past year. We would not have been able to achieve these results
without the support and leadership of both the CSCS and Apple Co-op Boards. It is an honor and a privilege to work with
such a dedicated group of people. I also want to thank all the people we work with at Applebee’s. Our collaboration together
is critical for our success. Most important of all, I want to thank every Member of my CSCS team led by Mark Smith, Dustin
Pittman, Paul Allegri, Chris McNutt and Mary Hempfling. They are all true professionals in every sense of the word guided
by our Core Values and dedicated to fulfilling our Vision of Creating an Unmatched Competitive Advantage for Every Member
Every Day.

Thank you for your support in 2018. I hope you find this annual report informative. We will continue to work hard to deliver
against our commitments to you because this company exists for only one reason – to serve you, our Member owners.

continuous

improvement

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