Page 543 - Onboarding May 2017

9.2 Approved Product Orders.
Operator will submit Approved Product orders to Distributor, specifying the Restaurant
location, the Approved Product item number and the quantity desired. Distributor will
provide an Internet-based ordering system for the Restaurants to use in placing orders with
Distributor, but Distributor will accept either telephone or email orders at any time that
Distributor is having problems with receiving orders online. Operator must order all of the
Approved Products from Distributor.

10.0 DELIVERIES

10.1 Deliveries.
A Delivery Driver will deliver Approved Product to each Restaurant twice per week unless
otherwise negotiated between Distributor and the Restaurant. The Distributor and the
Operator will mutually agree on a delivery schedule. During the first 30 days after a new
Restaurant is opened, additional delivery charges will be waived for reasonable and
necessary additional deliveries. Distributor will store, handle and transport all deliveries in
accordance with DineEquity’s Distributor Quality Program.

10.2 Delivery Drivers.
All Delivery Drivers will act in a courteous and professional manner with the Restaurant
staff. Distributor will be liable for the actions of the Delivery Drivers and will insure
against any damage or loss caused by the Delivery Drivers.

10.3 Route Changes.
Distributor will provide CSCS at least five weeks’ written notice, Operator at least 4 weeks
written notice and the Restaurants at least three weeks’ written notice of any Major Route
Change. The notice will include a brief statement of the reason for the route change.
Distributor will not make more than one Major Route Changes per calendar year.
Distributor will notify Restaurants at least 72 hours before a Temporary Route Change.
Distributor will work directly with the Restaurants to coordinate any Temporary Route
Change.

10.4 Expedited Deliveries.
At Operator’s request and on its behalf, Distributor will arrange expedited shipments of
Approved Products from (a) the Distribution Center direct to Restaurants or (b) from the
Supplier direct to the Restaurant if Operator communicates this request to Distributor.
Distributor will charge the applicable Restaurant a fee for the expedited delivery equal to
the Distribution Fee plus applicable freight actually incurred by Distributor for such
shipment. If an expedited delivery is needed due to Distributor’s error, Distributor will be
liable for additional delivery charges in accordance with Section 10.6.

10.5 Unscheduled Deliveries.
At Operator’s request and on its behalf, Distributor will make an unscheduled delivery
based on the fees set forth below:

Special Delivery Rate:

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