Page 12 - Cowch eBook - Staff Manual 2019
P. 12
GET TO KNOW YOUR CUSTOMER
The Cowch experience is loved
by all sorts of people and it’s
important to know your target
demographic. It is important to
recognise that each demographic
may have specific needs and we
may need to adjust our service
accordingly.
The profiles below, give you an
idea of the type of person who
may be walking through your
doors each day. These avatars
give you an insight into the values
and expectations of your guests.
While these are only a guide, they
will be a useful resource when
customising the service we give to
each guest.
12 | PAGE
