Page 11 - Cowch eBook - Staff Manual 2019

Super clean

Part of the Cowch experience is creating delightful memories from
the minute the guest walks in the door. This means the venue must be
immaculately presented at all times delivering the WOW factor in true
Cowch style.

• Keep an eye out for cleaning, both Not just
inside and outside of the shop.
Don’t forget about the floor and
counters in the front. clean.

• Whenever you have a spare

moment, grab the correct
coloured cloth (brown behind We are talking
counters, blue for tables) and
clean!

• Keep all fridges, machines and super
counter surfaces wiped clean.

• All dirty tables must be cleared
before the guest leaves and clean
cleaned immediately after. Tables
must never remain dirty for more
than three minutes following
guest’s departure.

• Tables and chairs are to be
straight with chairs neatly tucked
in at all times.

• Glass display cabinets and
windows are to be spotless.

• Stations including the water
station and table talkers are to be
stocked and clean at all times.

• Merchandising and cake display
cabinets must look immaculate
at all times, showcasing Cowch

products in the best possible way.
• Chocolate and topping areas are

to be clean at all times.
• The pass and cutlery stations
must be stocked and clean at all

times.

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