Page 10 - Cowch eBook - Staff Manual 2019
P. 10
GENERAL TEAM POLICIES continued
12. 15. All team members will treat
guests as they would like to be
The best possible treated. Staff will be friendly
but not overly familiar– they
food and beverage will remain professional at all
times. They will speak clearly
standards are to be and with confidence. They
will warmly greet and farewell
maintained every guest. They will treat
every guest as if they were a
visitor in their own home.
at all times 16. Never force shop front door
closed or locked as it will bend
the frame and break.
All food and beverage will be
prepared in accordance with
Cowch recipes. Presentation and
consistency are the responsibility
of all team members. Gloves must
be worn at all times when making
products at Cowch.
13. Cowch has a wonderful trainee
program that allows for the
training and development
of staff who are new to the
hospitality industry. All team
members will demonstrate
patience and respect for
trainees. They will act as
mentors and assist them
wherever possible. Trainees will
wear a “Trainee” badge at all
times whilst on shift.
14. Bring a positive attitude to
work. Demonstrate enthusiasm,
curiosity and a willingness to
carry out instructions.
10 | PAGE
