Page 4 - Marchetti Cafe Manual eBook April 2018

HO W T O USE THIS MANU AL

All staff must have a copy

All members of the Marchetti team will be given a copy of this manual as part of
their induction pack.

Refer to it regularly

Use this manual as a resource to excel at your job. Your managers may highlight
particular sections of the manual each week in team briefi ngs or on shift plans.
They may devise staff incentives around certain procedures or email you with re-

minders about particular areas of service that feature in this manual. This manual
should be referred to regularly by staff and managers.

Use it for ongoing training & development

This manual is a training tool designed to help you engage with Marchetti’s
brand and vision. It is given to you, to help you succeed in your job and minimise
the challenges you may face. Familiarise yourself with the contents and you will
be surprised at how much easier your job becomes. New staff will settle in more
quickly, helping the team to progress at a much faster rate.

This manual should be used by managers and supervisors for daily on the job
training with all new team members as they join the team.

Please note

Although this manual is indeed thorough and comprehensive, there may be op-
erating procedures that exist outside of these pages. Ask questions!

The beautiful thing about learning,
is that no one can take it away from you.

BB King

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