Page 7 - Marchetti Cafe Manual eBook April 2018

GENERAL TEAM POLICIES

As a member of the team at Marchetti, there are certain standards that are ex-
pected to be met. Standards and procedures are set to create a professional and
cohesive environment for the team, and to assist in delivering the best possible
experience for our guests.

• All team members will arrive to work at least 10 minutes prior to their rostered
start time. This allows for time to read the shift plan, attend pre-service brief-
ing and begin the shift promptly.

• All staff will show respect and kindness to fellow teammates.

• All team members will demonstrate a positive attitude to work: interest, en-

thusiasm, curiosity, a willingness to help and to learn, and to carry out instruc-
tions.

• All team members will treat guests as they would wish to be treated. Staff will
be genuinely friendly and welcoming, but not overly familiar: they will remain
professional at all times. They will speak clearly and with confi dence. Remem-
ber, the more confi dent and friendly you are, the more relaxed the guest will
become.

• Remember that the roster is a guide and may change subject to business re-

quirements. From time to time, team members may be required to work later
than expected or start earlier than expected. Refer to Your Roster Responsi-
bilities Policy.

• Team members will take breaks only as approved by the manager or shift su-
pervisor.

• Mobile phones are strictly prohibited while on shift (managers excluded). Re-

fer to Mobile Phone Policy.

• A high level of personal grooming and hygiene must be maintained at all
times. Refer to Personal Presentation Standard and Procedure.

• All team members will have a good knowledge of the venue’s vision and con-
cept.

• The quality of food and beverage served at Marchetti is to be of the highest

standard possible. Quality, presentation and consistency of food and bever-
age is the responsibility of all team members.

• This venue fosters an inclusive work environment and encourages all team
members to share their knowledge and ideas for continued improvement.

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