Page 10 - 2019AnnualConventionBrochure

The Future of Home Care: Home and Community-Based Services

A2 - Recruitment and Retention in Home Care: E2 - Breaking Down What You Need to Do:
Facing the Challenges, Finding Solutions Managed Care for PCS Providers
Kezia Scales, PhD, Director of Policy Research, PHI Richard Rutherford, Manager, SembraCare
Monday, April 29 | 10:30-12:00pm Tuesday, April 30 | 1:30-3:00pm
Within the next decade (from 2016 to 2026), home care PCS providers need to pay special attention to the challenges
providers in North Carolina will need to recruit more than of the transition to managed care. Attendees will learn
15,000 new home care workers to meet increasing demand— the detailed and practical steps necessary to prepare for
while also filling more than 88,000 existing home care managed care, to lower costs of record keeping, enrollment,
positions that open up as workers leave the field or exit the compliance and billing and to increase revenue in a time of
labor force. Your ability to achieve and sustain a competitive great opportunity.
edge as an employer of choice will be critical to growing
your home care business in these challenging times. In this G5 - I Threw Away My Superhero Cape!
session, we will explore the demographic and job quality Cherylanne Peltekis, RN, Co-Owner
factors impacting the availability of workers and discuss Home Care Sales
a range of practical solutions—from quick wins to longer- Tuesday, April 30 | 4:30-5:30pm
term investments—that yield measurable improvements in This presentation teaches us that we don’t have to be
recruitment and retention.” superheroes to be on top of our game. The presenter
will share stories of her journey of success. Participants
B3- Experience Matters: Lessons Learned to Achieve the will be able to: understand the difference between high
achievement and perfectionism; find balance between being
Greatest Success with EVV a hard worker and having a Type A personality; draw the line
Tom Underwood, CEO and Steve Pellito, SVP of Sales between leading a full life and being overwhelmed; think
Sandata Technologies like an optimistic realist rather than a negative Nellie; allow
Monday, April 29 | 1:45-3:15pm yourself to feel better; and accept your weaknesses and
everyone else’s.
Based on over 25 years of Electronic Visit Verification
experience and having implemented statewide EVV solutions
in 13 different states, with different models, Sandata will
share some best practices and processes to help improve
compliance, patient care, and quality of service. P3 - Help Your Home Care
Agency Soar During Survey
Lisa Meadows, MSW
C2 - Tips and Techniques to Motivate Your Healthcare Staff Clinical Compliance Educator, ACHC
Timothy Murray, President and Co-Founder
Aware Senior Care Tuesday, April 30 | 8:45am-10:15am
Monday, April 29 | 3:30-4:30pm Learn how to avoid the top
Getting employee buy-in to what you are trying to achieve deficiencies cited during survey and
as an organization is the most crucial element of running a
successful company. Getting buy-in is also directly related or strategies to avoid deficiencies and how
dependent upon employee motivation. If they are bought in, to develop a Plan of Correction. This
you don’t need to do any convincing or cheer-leading, they presentation will also include audit tools
will do that themselves. Your job then becomes being the
facilitator and barrier-remover. During this presentation, designed to assist with compliance regarding
participants will learn that motivation starts with having the most commonly cited deficiencies.
the right people in the right roles with clearly defined
measurements and responsibilities; that getting buy-in starts
with YOU; and that setting SMART goals can deliver results.

D2 - Automated Criminal Background Check Update P4 - North Carolina Medicaid
Jana Busick, MBA Department of Health and Human
Services, Division of Health Service Regulation Chief, Managed Care Panel Discussion
Strategy and Planning Interim Chief, Health Care Personnel Tuesday, April 30 | 8:45am-10:15am
Education and Credentialing
Tuesday, April 30 | 10:45am-12:15pm The Four Selected Managed Care Entities for
In this session, Jana Busick and staff from DHSR will provide an North Carolina will be Invited to Be a Part of
update on the automated criminal background check process
for home care employees. There will be time for Q&A. This Panel Discussion. Faculty TBA.

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