Page 47 - 10 Most Promising HR Outsourcing Services Providers 2019

as per their own needs and fear about technology, educate
demands for the greater good.
The ‘Human Factor’ shouldn’t be
left in communications that occur
between Human to Human using
Device to Device frameworks. So,
infusing humanity and emotions
in internal communications is as
important as adding values and
substance in the organizational
culture. There should be a
collaborative effort from both sides
– suggestions, feedback, ideas
should be tracked and encouraged.
The best way to introduce a
technology for the communication
sake is listening to the opinion of
people who are supposed to get
benefits from it. Don’t perceive it
as an approval or consent; treat it
as a favor to win their confidence.
Familiarity with the upcoming
change makes people ready to
adopt them wishfully and easily.
So, don’t ever bring a change
instantly, cut it into the phases and
let people befriend with them.
Strategic uses of
communication channels
bring people closer, and
nonstrategic use increases
the differences
In modern organizations, whether
it is top-down or diagonal or
lateral, communication is not a
two-way process, it is multi-nodal
and whosoever involves in it
should be very much “engaged”
and “participative.” But, in a
world of 7billion people, all of
them are not tech-savvy many
feels alienated about technology,
and even many are xenophobic to
it. Successful organizations work
like families, where the majority
cannot neglect the problems and
concerns of the minority people.
Now, it is the responsibility of
the HR department to dispel their
December 2019
social bonding, and if it happens,
them about it, because the lack
of familiarity is making them
estranged to technology. Training
and counseling are the best way
to educate them about the benefits
of technology, how it can simplify
their work as well as life. And for
every progress, motivate them
with words of appreciation and
some suitable gifts. Motivation
increases one’s performance
mileage and kills monotony to
continue the race. So, always
keep them motivated for positive
attitude and outcome.
Businesses that don’t meet
employees’ expectations
eventually fail to meet
customers’ expectations, too
Besides educating the employees
in their domain areas and making
them aware of the fruits of
technology, businesses should
promote technology as a tool
of ‘Employee Empowerment’
rather than treating it as mere
performance improvement
initiative. The feeling of
empowerment strengthens the
employer-employee relationship,
makes them more loyal towards
the organization, enhances
their confidence and improves
their efficiency to accept new
challenges. Because when
technology becomes a friend to
humans, it helps them to explore
opportunities and growth points.
Secondly, man is a social animal
who can’t live in isolation. So, if a champions of today, they are
technology increases the distance
between man-to-man, the social
loss should be compensated by
healthy and enjoyable group
activities such as tours, group
dining, sports activities, and other
fun-loving corporate events.
Hence, technology shouldn’t affect but not at the social cost.
then social activities must also be
incorporated into the organization’s
culture to create a balance.
Without Leaders’
Involvement Effective
Internal Communication is
Impossible
A leader is one who takes initiatives
and influences the team to repeat
or emulate his/her steps. Like other
business functions, in internal
communication too, a leader should
act like a leader: initiator, involved,
engaged, and confident to influence
the team for active participation. A
recent study by Harvard Business
Review reveals that lack of
engagement or drab participation
from the leaders can negatively
affect the communication culture
inside an organization. In the era of
Facebook, Twitter and social live
streaming when communication is
on its culmination point, even if, a
leader shows reluctance to interact
with its employee, then he/she
should be ready to bear the brunt.
The landscape of internal
communication is getting greater
and richer every new day;
IoT, smartphones and artificial
intelligence have changed it
completely in the last ten years.
But, instead of jumping on the
bandwagon, organizations that are
adopting the technology without
tearing the SOUL of internal
communication, i.e., Emotional
Human Engagement are the real
Google, Facebook, Virgin, and
LinkedIn. And, leaders of the
companies better understand
that engaged workforce creates
a sense of belonging and pride
in the organization. Professional
development should be encouraged,
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