Page 136 - ASBIRES-2017_Preceedings

Ranaweera & Liyanagedera
The broker will send the same
quotations to the client via E-mail. The
client can access to the system page. The
page should display the quotation values in
detail under the insurance company name.
By comparing these quotations, the client
can select the insurance company to inform
the selected insurance plan.
1.2 Functional Requirements
Following points are the functional
requirements of this system.
 A user could send an email whenever a
certain condition is met (when request
send to the selected Insurance
companies)
 Clients could be classified in two ways
(personal and company).
 System could receive the feedback from
the insurance company
 System must provide a summary of the
daily requests
 Feed-backs should be able to be
compared
 System could create new users and give
them permissions according to their
roles
 System should be able to save latest
insurance companies, leasing companies
2 PROBLEM SPECIFICATION AND
LITRATURE REVIEW
2.1 Issues with the Current Practices
A client contacts a broker over the phone
or by meeting to ask for a quotation for a
specific insurance plan. The broker will note
down the required values to calculate
quotation. The required values are varying
with insurance products. After verifying the
broker contacts, the insurance companies
ask the quotations from various insurance
companies over the phone. The broker will
acknowledge the client regarding the
appropriate insurance plan for him with
some consultancy. Then the client can
choose an insurance plan from the broker.
The insurance broker has to face many
difficulties due to current process. Because,
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s/he has to inform the requirements of the
clients for number of insurance companies
by repeating and get the feedback from
them. That repeating information sending
will cost additional calling charges.
When the number of clients increases
per day, the calling charges also increase per
client. Also, the waiting time for a client
will also increase. Therefore, the key issue is
efficiency of the insurance broker company.
As a result, the client will be unsatisfied
with service of the insurance broker’s
service.
2.2 Solution by Proposed System
The proposed system will handle and
reduces the wastage to a considerable
amount. When client is contacting the broker
for a request, he/she might be a person who
contacted the broker for more than one time
in past. At this point, the broker does not
need to ask client’s details repeatedly when
the client wants to make request at each
time. That is also a very iterative process for
both parties. Providing a NIC number or a
company registered number, the user can
pass the gathering of this same information
at the second time.
After filling the necessary details, the
broker could send the request to the selected
insurance companies via E-mail. In manual
system, the broker needs to contact each
selected insurance companies over the
phone. Also, the broker needs to repeat the
same request details in multiple times to the
specific insurance companies. This also costs
a huge amount of call charges on behalf of
the broker. Also, the developed system has
provided a facility to inquire the request
according to the date as well as insurance
product (Business Line).
This will also make things easier for
the user (broker). User can view the requests
of their clients’ names as well as the
requested category, coverage type, sent
count and received count would display on
the inquiring interface. Therefore, the broker
can have a clear idea about their specific
request state. .