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Ranaweera & Liyanagedera
the system. After conducting the evaluation, can differ from company to company. The
it was able to identify some frequent manual process does not need an internet
problems arisen among the users. In the table access. But designed system needs internet
below, the art of problems and the solutions access in order to run. E-mails can be
applied have been listed (Table 1). delayed because of various unknown
Table 1: State of art of problems and reasons. The requests sent will not be
solutions received by the insurance companies on
time. Therefore, the feed-backs may not be
Problem Solution received. The process needs the good
relationship between broker and the
Font visibility is insurance companies as well as good faith.
not in satisfactory Increase the font size By using this system, communication
level between these two parties can be limited.
When feedback Setting up the Insurance companies need to pay too
attachment name attachments name as much attention for receiving E-mails
is quiet long, the “Download” for each separately from other E-mails. If minimum
page alignments file under relevant requirements of the system are not met in
will disorder insurance company. the available machines which are used in the
broker company, then a new set of machines
Displayed a red
Attachment size color message, must be purchased. That may be an
could not exceed informing additional expense to the broker company.
2 Mb attachment could not 4.4 Boundaries
exceed 2 Mb
The system needs to have a ‘Windows’
4.2 Strength environment to implement in a server or a
The designed system empowers the cloud. Therefore, it is not totally platform
insurance brokers daily process by saving independence. If we want to implement in a
time, money and the effort. The manual different environment, then third-party
software must be used. It may be cost extra
process has to deal with a number of phone money.
calls to get the quotation from various
companies. But the new system will send The system needs the minimal
that information to several companies at requirements which were mentioned in
once via E-mails. The system sends a above. Also, recommended configurations
request to several insurance companies at can be helpful to run the system without any
disturbances.
once. Therefore, insurance brokers do not
want to contact each and every insurance The Internet access is essential for the
company to get the quotations. Also, the system. Because if the system is
insurance brokers’ phone bills can be implemented in a cloud, internet access is a
reduced by sending E-mails through the must and the E-mail sending process needs
an internet access too.
system.
4.5 Recommendations
4.3 Weaknesses
Each feedback table has two columns to
The user/client cannot get the quotation get the user respond and the client respond.
values in an instance. To perform the task, When the developer develops, the client
calculation formulas are needed for the receiving feedback form, the user respond
system for each insurance company. But value must be updated as 1. Also, the user
those kinds of formulas are restricted to feed-back responses must be checked at the
outside. Also, those calculating techniques page loader when loading each insurance
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