Page 22 - تنظيم وإدارة المنشأت السياحية والفندقية 2023- 2024

Airline Business

Airline Departments

Town Offices Airport Offices

Public Non-public Public Non-public

Departments Departments Departments Departments

Reservation Accounting Check in Commissary
Department Department Department Department
(Catering)

Ticketing Management Freight Maintenance
Office Department Department

Department

Sales Loss luggage Load Control
Department Department Department

Public Departments: deals with public.
deals with passengers.

Non-public Departments: doesn't deal with passengers.

1- Town Offices
1-1- Public Departments

1-1-1- Reservation Department

There are 3 major duties of the reservation agent:

 Handle seat reservation in all airlines.
 Handle hotel reservation.

(Some of passengers, after doing airline booking, ask for hotel
reservation).

 Answer phone calls for information regarding flight's
(number, arrival, departure…), flight confirmation.

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