Page 25 - تنظيم وإدارة المنشأت السياحية والفندقية 2023- 2024

2-1-3- Loss luggage Department
 Find claims for the lost bags (passenger name,
description of the bags, its contents…).
 Tracing the lost bags.
 They pay immediate necessities to the passenger who
lost his bags.
 They determinate a final settlement for lost bags.

2-2- Non-public Departments
2-2-1- Commissary Department (Catering)

 They prepare food for passengers and crew.
 They prepare special meals. Such as: (vegetarian, no

salt meal, Muslims meal, Indian meal…).
@@@ This department knows this information from

reservation department.
@@@ There is direct link between reservation department

and catering department.

2-2-2- Maintenance Department
 They change parts of the aircraft according to flying
time to keep it 100% safe at all times.
Such as: (tires of aircraft- after certain period of time, it
must be changed).

2-2-3- Load Control Department
 Determinate the exact weight that the aircraft will lift
before every take off.

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