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Job Responsibilities
FROM YOUR GENERAL MANAGER To streamline your questions
Spiro Stamos and concerns
spiro.stamos@fsresidential.com Spiro Stamos, General Manager:
Board of Director/Operational
operations, we need to establish a baseline with this Retreat Maintenance
Voting/Ballot Questions
The Retreat Protocols (As of this process. Billing & Accounting Concerns
writing) Important reminder – Once we upload the provided Resident Portal Issues
Masks are required to enter The HOPA form information, we will NOT file and keep ClickPay Issues
Retreat. There is no exception to the forms in storage. All forms will be shredded and Christina Romero, Assist. GM:
this rule that is in place until at least disposed of. Landscaping concerns
th
February 15 . I am happy to report, most if not all ARC Submittals
residents have complied to this requirement thus far, Landscaping Work Orders
Compliance (violations)
but we have seen an increase of rude behavior towards We are currently on week 4 with BrightView. Retreat Maintenance
our front office staff regarding the policy. Please, do Feedback has been mixed with most of the community. Billing & Accounting Concerns
not take out your frustration on them. They have been Without getting into specific details, the BrightView Resident Portal Issues
instructed by me and the Board to administer and staff and leadership has been working incredibly hard ClickPay Issues

comply with The Club’s current Covid-19 protocols. If to “get the hang” of our community. We recently Shannon Van Every, Lifestyle:
you have any questions or concerns, please feel free to attended a meeting with their entire management team Event planning, scheduling, ques-
tions
contact me and I will be happy to assist where I can. to discuss reported issues and plot our course for Monthly Courier Questions/Ads
Thank you in advance for your cooperation and success moving forward. I am very confident we will SIG (coordination, planning, and
understanding during this difficult time. get there very, very soon. I will again ask the implementation)
community to be patient during this process. Fitness Class Questions/Scheduling/
Orientations
HOPA Fitness and Event Refunds
As a reminder, the Age Verification Form is used to Retreat Lighting Private and Resident Facility Rent-
verify that we meet the Housing for Older Persons Act This has become a real issue as of late. Since I arrived als
(HOPA) requirement that at least 80 percent of the at The Club last September, we have replaced over 75 Resident Portal Sign-Up
ClickPay Questions
occupied homes must be occupied by at least one (1) bulbs! That number is growing as we speak because WestPark Website Inquiries
person 55 years of age or older per address. This law another work order has gone out to Century Lighting to
requires the Association to send out the Age replace an estimated 20+ more! My immediate plan is Customer Service Representa-
tives:
Verification Form every two (2) years. I know this to obtain several competitive bids to replace our Fitness and Event Registration
was done when Riverside was managing The Club, but current lighting with all LED. I will keep the Name Badges and Access cards
since FirstService in now managing the day-to-day community posted with my findings as we move along Event Set Up and Tear Down
with this project. General Inquiries

For $589

February 2022 Page 4