Page 9 - Ranger Home Care - Carer Handbook

WHEN YOU MEET YOUR CLIENT:
• Ask how the client wants to be addressed, i.e., name, gender pronoun etc.
Do not use colloquialisms like ‘love’ or ‘darling’ as this is unprofessional and disrespectful. Many of our clients would have been called ‘Doctor’ or ‘Professor’ all their lives.
• Above all, we need you to respect the privacy and wishes of the client. Please consider their preferences and ask them how they want their care to be delivered or whether they want to be included in the handover. They are at the centre of all your decisions, they are home because they want the freedom of their own home and to live-independently.
• When washing clients, ensure that the curtains are drawn and that they are covered with a towel, with only the parts being washed exposed.
• Eat with your client, mealtimes are sociable events.
• Do not discuss your client when with your family, friends, or other carers. You are bound by
GDPR, meaning that confidentiality is part of your employment contract.
• Always be reliable and respond flexibly to their needs and preferences.
• When you are updating the PASS system, please inform the client so that they don’t think that you are making personal calls. Remember that using your phone or laptop is prohibited unless it is during your break.
• Carers must not take unauthorised people into the client’s home: it is your place of work, so you are CRB checked, visitors are not.
• Carers must not visit clients outside of their contracted working hours.
• Carers must never give out their own personal telephone numbers or addresses nor join
WhatsApp groups with the client or their family.
• If you receive any complaints or have a complaint, call the office support team immediately.
• If there is a change in the physical, behavioural, or social condition of the client, carers must report to their manager. You must also contact your manager if there is a lack of resources, if you need help or advice, or if any organisations or people are acting in a way that may bring harm to you or your client.
• Carers can neither act as signatories to any legal documents of clients, including wills or power of attorneys, nor can they be beneficiaries of wills or receive gifts from clients unless the Registered Manager has authorised it.
• We are committed to providing you with training and regular supervision. In the context of regular supervision, we believe that you will grow in your understanding of how best to support your individual clients.
OUR CARE AIMS:
Assist an individual to acquire, maintain or restore maximum independence with respect to daily living activities
Help the individual to undertake activities independently and avoid ill health
Aid the client’s recovery and eventual independence