Page 10 - The Argyll Standard - December 2019
P. 10

PEOPLE & TRAINING


                     24 HOUR HELPLINE FROM HELP ASSURED
                                                                                            Employee FAQs
                For many, the festive period is a time of positivity and happiness, and the New Year at time for
               change and setting personal goals. It can also be a time where people face personal struggles including
               with relationships, family issues or financial challenges.  The Argyll Club offers free and confidential
               support to all employees through Health Assured. This includes website access to support on a variety   What is an Employee Assistance   Is the service restricted to issues
               of wellbeing topics, such as advice, tips and tools.                          Programme (EAP)?                     dealing with stress?
                                                                                                                                  Health Assured can provide additional support for a variety
                                                                                             An EAP is a confidential employee benefit designed to
                       Employee Assistance
                      Employee Assistance                                                    help you deal with personal and professional problems   of personal matters, such as:
                      Employee Assistance
                                                                                             that could be a ecting your home life or work life,
                                                                                                                                     •
                                                                                                                                       Personal legal information or tax support
                                                                                             health and general wellbeing. Our helpline is available
                                 Programme                                                   24/7, 365 days a year.                  • •  Housing and tenancy concerns .
                                                                                                                                     •
                                                                                                                                       Family issues including childcare and eldercare
                                 Programme
                                 Programme
                                                                                                                                       Bereavement or loss
                                                                                             Are my calls confidential?
                                                                                                                                       Medical information
                                                                                               •  All calls are confidential between the caller and   • •  Relationships and marital changes
                       A 24 hour helpline from Health Assured to support you                     their counsellor or advisor
                       A 24 hour helpline from Health Assured to support you                   •  Exceptions can occur only if there is serious risk of   What’s included with the critical
                             through any of life’s issues or problems.
                       A 24 hour helpline from Health Assured to support you
                                                                                                                                  incident support?
                                                                                                 harm to the caller or others
                             through any of life’s issues or problems.                         •  In such circumstances, the caller will always seek
                             through any of life’s issues or problems.
                                                                                                 guidance before breaching confidentiality  Our trauma trained counsellors focus on solving an
                                                                                               •  Analytical usage data may be shared with your   immediate and identifiable problem, enabling you to
                                                                                                 employer (excluding identifying factors)  return to your daily routine quicker.
                             Free 24 Hour Confidential Helpline:                              Who can use this service?           If you require follow-up support, we are able to provide
                             Free 24 Hour Confidential Helpline:                              We believe that the best way to support you is to   counselling across the UK and Republic of Ireland.
                                0800 030 5182
                             Free 24 Hour Confidential Helpline:
                                0800 030 5182                                                 support your immediate family as well:  What is the “Health Portal” and
                                0800 030 5182
                                                                                               • Partners and dependents* can access the
                        Stress &          Counselling      Family issues                         telephone helpline               “Health e-Hub app”?
                        anxiety
                        Stress &                                                               • Structured telephone counselling extends to   We understand that the information available needs to
                        Stress &
                                                           Family issues
                                          Counselling
                        anxiety           Counselling      Family issues                         partners and dependents also     be accessible to you, whenever you require it. Our
                        anxiety
                        Work advice       Financial        Childcare                          *Health Assured define dependents as living in the same household,   online health and wellbeing portal and Health e-Hub
                                          wellbeing
                                                           support
                                                           Childcare
                                          Financial
                        Work advice       Financial        Childcare                          aged 16 to 24 and in full time education.  app features a range of tools available 24/7, including:
                        Work advice
                                          wellbeing
                                                           support
                                                           Medical
                                          Legal
                        Relationship      wellbeing        support                            What services are available?           • •  Interactive health assessments
                                                                                                                                       Fitness and lifestyle advice
                        advice
                                                           Medical
                        Relationship      information      information                                                               •  Personal coaching tools
                                          Legal
                                                           Medical
                                          Legal
                        Relationship
                        advice            information      information                         •  Comprehensive telephone helplines available 24/7  •  Self help programmes
                        advice
                                          information
                                                           information
                        Gambling          Alcohol &        Consumer                            •  Formal counselling, in the form of either   •  Work life information
                        issues
                                          Alcohol &
                        Gambling          drug issues      issues                                face-to-face or telephone sessions (as applicable)  •  Mini health checks
                                                           Consumer
                                          Alcohol &
                        Gambling
                                                           Consumer
                        issues            drug issues      issues                              •  Online video counselling and online CBT (as   •  Home life support
                                                           issues
                                          drug issues
                        issues
                To access the website, the username is “Leo” and the password is “EAP”.          applicable)                         •  Health calendar
                              Download the Health e-Hub now                                    •  Health and wellbeing portal        •  Newsletter articles
                              Download the Health e-Hub now
                These details will change in the New Year when our contract renews, and we will notify all when this happens.  • •  Health e-Hub app  • •  Budgeting tools
                              Download the Health e-Hub now
                                                                                                                                       Webinars
                                                                                                 Critical incident support
                    To find out more visit:                                                     Free 24 hour confidential helpline:
                    healthassuredeap.com                                                        0800 030 5182
                    To find out more visit:
                    To find out more visit:
                    healthassuredeap.com                                                                                                     healthassuredeap.com
                    healthassuredeap.com
                                  Password:
                    Username:
                    Username:     Password:
                    Username:     Password:
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