Page 10 - The Argyll Standard - December 2019

PEOPLE & TRAINING

24 HOUR HELPLINE FROM HELP ASSURED
Employee FAQs
For many, the festive period is a time of positivity and happiness, and the New Year at time for
change and setting personal goals. It can also be a time where people face personal struggles including
with relationships, family issues or financial challenges. The Argyll Club offers free and confidential
support to all employees through Health Assured. This includes website access to support on a variety What is an Employee Assistance Is the service restricted to issues
of wellbeing topics, such as advice, tips and tools. Programme (EAP)? dealing with stress?
Health Assured can provide additional support for a variety
An EAP is a confidential employee benefit designed to
Employee Assistance
Employee Assistance help you deal with personal and professional problems of personal matters, such as:
Employee Assistance
that could be a ecting your home life or work life,
•
Personal legal information or tax support
health and general wellbeing. Our helpline is available
Programme 24/7, 365 days a year. • • Housing and tenancy concerns .
•
Family issues including childcare and eldercare
Programme
Programme
Bereavement or loss
Are my calls confidential?
Medical information
• All calls are confidential between the caller and • • Relationships and marital changes
A 24 hour helpline from Health Assured to support you their counsellor or advisor
A 24 hour helpline from Health Assured to support you • Exceptions can occur only if there is serious risk of What’s included with the critical
through any of life’s issues or problems.
A 24 hour helpline from Health Assured to support you
incident support?
harm to the caller or others
through any of life’s issues or problems. • In such circumstances, the caller will always seek
through any of life’s issues or problems.
guidance before breaching confidentiality Our trauma trained counsellors focus on solving an
• Analytical usage data may be shared with your immediate and identifiable problem, enabling you to
employer (excluding identifying factors) return to your daily routine quicker.
Free 24 Hour Confidential Helpline: Who can use this service? If you require follow-up support, we are able to provide
Free 24 Hour Confidential Helpline: We believe that the best way to support you is to counselling across the UK and Republic of Ireland.
0800 030 5182
Free 24 Hour Confidential Helpline:
0800 030 5182 support your immediate family as well: What is the “Health Portal” and
0800 030 5182
• Partners and dependents* can access the
Stress & Counselling Family issues telephone helpline “Health e-Hub app”?
anxiety
Stress & • Structured telephone counselling extends to We understand that the information available needs to
Stress &
Family issues
Counselling
anxiety Counselling Family issues partners and dependents also be accessible to you, whenever you require it. Our
anxiety
Work advice Financial Childcare *Health Assured define dependents as living in the same household, online health and wellbeing portal and Health e-Hub
wellbeing
support
Childcare
Financial
Work advice Financial Childcare aged 16 to 24 and in full time education. app features a range of tools available 24/7, including:
Work advice
wellbeing
support
Medical
Legal
Relationship wellbeing support What services are available? • • Interactive health assessments
Fitness and lifestyle advice
advice
Medical
Relationship information information • Personal coaching tools
Legal
Medical
Legal
Relationship
advice information information • Comprehensive telephone helplines available 24/7 • Self help programmes
advice
information
information
Gambling Alcohol & Consumer • Formal counselling, in the form of either • Work life information
issues
Alcohol &
Gambling drug issues issues face-to-face or telephone sessions (as applicable) • Mini health checks
Consumer
Alcohol &
Gambling
Consumer
issues drug issues issues • Online video counselling and online CBT (as • Home life support
issues
drug issues
issues
To access the website, the username is “Leo” and the password is “EAP”. applicable) • Health calendar
Download the Health e-Hub now • Health and wellbeing portal • Newsletter articles
Download the Health e-Hub now
These details will change in the New Year when our contract renews, and we will notify all when this happens. • • Health e-Hub app • • Budgeting tools
Download the Health e-Hub now
Webinars
Critical incident support
To find out more visit: Free 24 hour confidential helpline:
healthassuredeap.com 0800 030 5182
To find out more visit:
To find out more visit:
healthassuredeap.com healthassuredeap.com
healthassuredeap.com
Password:
Username:
Username: Password:
Username: Password: