Page 11 - The Argyll Standard - December 2019

Employee FAQs

What is an Employee Assistance Is the service restricted to issues
Programme (EAP)? dealing with stress?
An EAP is a confidential employee benefit designed to Health Assured can provide additional support for a variety
help you deal with personal and professional problems of personal matters, such as:
that could be a ecting your home life or work life, • Personal legal information or tax support
health and general wellbeing. Our helpline is available •
.
24/7, 365 days a year. Family issues including childcare and eldercare
• Housing and tenancy concerns
Are my calls confidential? • • Bereavement or loss
Relationships and marital changes
• Medical information
• All calls are confidential between the caller and
their counsellor or advisor
• Exceptions can occur only if there is serious risk of What’s included with the critical
harm to the caller or others incident support?
• In such circumstances, the caller will always seek
guidance before breaching confidentiality Our trauma trained counsellors focus on solving an
• Analytical usage data may be shared with your immediate and identifiable problem, enabling you to
employer (excluding identifying factors) return to your daily routine quicker.
Who can use this service? If you require follow-up support, we are able to provide
counselling across the UK and Republic of Ireland.
We believe that the best way to support you is to
support your immediate family as well:
What is the “Health Portal” and
• Partners and dependents* can access the
telephone helpline “Health e-Hub app”?
• Structured telephone counselling extends to We understand that the information available needs to
partners and dependents also
be accessible to you, whenever you require it. Our
*Health Assured define dependents as living in the same household, online health and wellbeing portal and Health e-Hub
aged 16 to 24 and in full time education. app features a range of tools available 24/7, including:
• Interactive health assessments
What services are available? • Fitness and lifestyle advice
• Personal coaching tools
• Comprehensive telephone helplines available 24/7 • Self help programmes
• Formal counselling, in the form of either • Work life information
face-to-face or telephone sessions (as applicable) • Mini health checks
• Online video counselling and online CBT (as • Home life support
applicable) • Health calendar
• Health and wellbeing portal • Newsletter articles
• Health e-Hub app • Budgeting tools
• Critical incident support • Webinars

Free 24 hour confidential helpline:
0800 030 5182 healthassuredeap.com