Page 468 - Ray Dalio - Principles

reflect because it’s hard to keep a clear head. So the app is
designed to let people record the emotions they are feeling
(anger, disappointment, frustration, etc.) as they feel them and

then come back at a later time to reflect on them using guided
reflection questions. The tool prompts the people who
experienced the pain to specify what they will do to deal with
that situation, so that the pain is mitigated in the future (for
example, have a quality conversation with the person who is
causing the pain, etc.). There is a part of the app that shows the
frequency of the pain and the causes of the pain and whether

the actions were followed through and productive. In that way,
one receives a sort of biofeedback connection among the pain
that occurred, the diagnosis of it, the plan for improvement so
that the problems are reduced or eliminated, the following
through on these plans, and the results produced. The tool
creates a template for looping toward improvement that

everyone can see. It allows you to share your entries with
others or keep them to yourself. Some people have described
the Pain Button as like having a psychologist in your pocket,
although better as it’s always available and a hell of a lot
cheaper.

DISPUTE RESOLVER

Disputes need clear paths toward resolution. That is especially
so in an idea meritocracy where people are expected to
disagree and create paths for resolving disagreements. The
Dispute Resolver provides paths for resolving disagreements
in an idea-meritocratic way. It asks a series of questions used
to guide the people through the resolution process. One of its
features is that it locates believable people who can help

determine whether a disagreement is worth taking up at a
higher management level. The app also makes clear to
everyone that if they have a different point of view from
others, it’s up to them to express it and work to get in sync—
instead of privately holding on to the view and not putting it
on the table. Whether you have a tool like the Dispute

Resolver or not, you must have a clear and fair system to
resolve disputes in order to ensure there is a real idea