Page 106 - E-BOOKLET VERSION OF 2020-21 CCM Total Booklet with profiles

Smt.. Mekathoti Sucharitha, Hon’ble Minister of Home & Disaster Management, AP:
S.No. Representation Action taken

New Guntur Railway Station is also
located in suburban/urban periphery New Guntur Station has been nominated as
1 area of the city and covers East part of Adarsh Station and the required facilities
Guntur City. The station has to be have been provided.
modernized.
Goods loading an unloading point in New New Guntur is NSG -5 Station. On an
Guntur Railway Station can be Shifted average 364 outward passengers with
to Nambur which is very close to NH-5 earnings of Rs.1.12 lakhs per day are dealt
with a rationale of transport logistics. at the station. New Guntur is already
This will also facilitate enrouting more Coaching station. Total 6 pair of trains (i.e.
trains via New Guntur Railway Station. twelve trains) are having stoppage at this
station. Average loading/unloading dealt at
Reddipalem Goods shed is as follows.
Outward:
• Average loading 1 (One) Rake per
2
month
• Average Earnings Rs. 22.1 lakhs
per month

Inward:
• Average unloading 6 (Six) Rakes
per month
If the Goodsshed is shifted to Nambur,
Goods traffic may be diverted to Road.

To provide space for auto stands at both Auto stand is provided for parking at both
3 ends of Guntur Railway Station so far ends (East & West) of Guntur Railway
not provided though they have been Station with a capacity of 140 Autos.
paying the required fee.

8. Public Complaints in the Year 2020-21 (Up to Jan.’21):
No. of complaints Nature of the
Recorded Disposed compliant Action taken Remarks
It is to inform that the complainant
arrived at Guntur Railway Station on
24.12.2020 to enquiry about a message
(i.e., Change in train timings of Train
No: 02626 (NDLS-TVC SF SPL)) which
came from IRCTC. The complainant
asked the same at one of the Booking
counter and the counter booking clerk
replied, but a large queue behind
Improper bought miscommunication between the
24.12.20 12.01.21 Behaviour of complainant and the clerk. Due to this --
Comml.Staff
(Booking Clerk) a small words exchange happened
between the passenger and clerk.
Listening to this the shift supervisor
came out and clarified the doubt of the
passenger. Even after the clarification
the complainant fixed to lodge a
complaint. The concerned staff also
counseled and asked to be more polite
with passengers.

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