Page 210 - FLL Virtual Binder 2018

Worksheet – Signs of Complacency
At your workplace, look for some examples of the Signs of Complacency and rate them as high – medium – or low complacency. As you become more aware you will recognize how change ready your team is.
Signs of Complacency
Examples
Rating Hi-Med-Low
No visible crisis driving change or sense of urgency.
The company (department or team) measures itself against low standards.
Organizational structure focuses attention on narrow functional goals instead of customer success.
Planning and control systems are set up to make it easy for everyone to make their functional goals.
Performance feedback is strictly internal. Feedback from customers, suppliers, and shareholders is not encouraged.
Evidence that change is needed results in finger pointing and blame.
Management focuses on minor issues rather than root causes.
The culture sends subliminal messages of success, glossing over real problems.
There is lack of trust or a sense of fear.
Front Line Leadership Module: Leadership
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