Page 212 - FLL Virtual Binder 2018

PDCA for Implementing Change
Implementing Change
Act / Adjust
Plan
Check
Do
Step 1: Plan
• Mobilize energy and commitment through joint identification of problems and their solutions. Involving people in the process will generate better plans and build commitment.
• Identify the people with the talent and attitude to lead the change in key roles. You need the best people involved.
• Develop a shared vision of the results of the change. The last thing you want are several competing visions of what should be done. Once you have the vision, be sure that people see it is in their personal best interest.
Step 2: Do
• Implement your plan. Remember to keep it simple, flexible, divided into achievable chunks, and with clearly defined roles and responsibilities.
• Start change at the periphery, then let it spread to other units without pushing it from the top. You are much more likely to effect broad change if you start with sections and let that change spread.
Step 3: Check
• Focus on results, not activity, both short- and long-term. Concentrate on things that will contribute directly and tangibly to bottom-line improvements.
• Institutionalize success through formal policies, systems, and structures. And remember to implement ways to measure the change.
Step 4: Act / Adjust
• Monitor and adjust strategies in response to problems in the change process. Remember that some people will quit, some elements of your change agenda will fail, and competitors may change their tactics. So be flexible.
Key Roles in Leading Change
It is important to select people or groups who will drive the change forward and maintain the urgency of the process. Below are some key roles in leading change. When you’re planning to implement a change, think of the people who might fulfill these roles in your company.
Front Line Leadership Module: Leadership
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