Page 211 - FLL Virtual Binder 2018

Change and Transition
Companies that effectively combine hard and soft approaches to change can reap big payoffs in profitability and productivity. You need to address the “hardware” ie. the structures and processes as well as the “software” ie the employees and how they conduct their work, in order for change initiatives to be successful. Many companies focus their strategy and plans on ‘change – the event’ while disregarding the importance of ‘change – the transition’. While ‘change – the event’ is the process or structure that is being changed, ‘change – the transition’ is the human response in dealing with that change.
Change
Transition
External
Internal
Situational
Psychological
Event-based
Experience-based
Defined by outcome
Defined by process
Can occur quickly
Always takes time
Change – The Event
Components of Successful Change Events
Vision
+
Skills
+
Incentive
+
Resources
+
Plan
=
Change
???
+
Skills
+
Incentive
+
Resources
+
Plan
=
Confusion
Vision
+
???
+
Incentive
+
Resources
+
Plan
=
Anxiety
Vision
+
Skills
+
???
+
Resources
+
Plan
=
Gradual Change
Vision
+
Skills
+
Incentive
+
???
+
Plan
=
Frustration
Vision
+
Skills
+
Incentive
+
Resources
+
???
=
False Start
Front Line Leadership Module: Leadership
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