Page 248 - FLL Virtual Binder 2018

Trust
Trust increases speed in business and lowers costs. It streamlines decisions, encourages innovation, builds engagement, and retains talent.
P Become trustworthy – build the character, competence and credibility so you are worthy of others’ trust.
P Communicate directly yet tactfully. Always validate the person, their feelings and the relationship.
P Follow through on your promises so people know they can rely on you. P Help others feel safe and unthreatened.
P Avoid gossip.
P Respect confidentiality.
P Trust wisely without suspicion or cynicism.
P Maintain integrity – align your intentions, actions and impact.
Trust
With Trust
Without Trust
ü Conversation
Ø Interrogation
ü Feedback
Ø Reprimand
ü Check-in
Ø Micromanaging
ü Concern
Ø Spying
ü Interest
Ø Meddling
ü Goal-setting
Ø Orders
ü Delegating
Ø Dumping
ü Partnership
Ø Boss/ subordinate
Release Your Leadership Potential
Release Your Leadership Potential
Trust is at the centre of you reaching your leadership potential. First start with yourself by becoming trustworthy:
• Act consistent with your values so people know what to expect from you
• Follow through on your promises so people know they can rely on you
• Believe in smart trust by assuming positive intent from others
Front Line Leadership Module: Leadership
248