Page 86 - FLL Virtual Binder 2018
P. 86
Table of Contents
Topic Page
Introduction and Learning Outcomes 1 Coaching for Continuous Improvement 3 Actions of an Effective Coach 4 Motivating People 5 Coaching as Standard Work 6 The Coaching Process 7 Meaningful Feedback 9 Reinforcement of Behaviour 11 Redirection of Behaviour 12 Handling Objections 14 Tips for Meaningful Feedback 16
Tips for Giving and Receiving Feedback – 17 Tool
The Art of Asking Questions 18
Coaches’ Catalogue of Questions – Tool 20 Coaching Language 24 Summary of Key Concepts and Techniques 26 Preparation for Coaching Session – Tool 27 Coaching Record – Tool 29 A.S.K. Me! Learning Check Up 31 Action Plan 35
Front Line Leadership Module: Coaching for Continuous Improvement
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