September October 2014

SPECIAL CONFERENCE EDITION

SEPT/OCT NETWORKS • IP/IP-PBX • VOIP • SIP • SOFTWARE • SERVICE
telecom reseller.com
2014
SERVICE PATTERSON MCMANUS SEE PAGE IS IMMEDIATE, ADJACENT SEE PAGE
PROVIDERS CAN SUTTON
CROSS
PLATT
THE BEST OPPORTUNITY
PAGE 1 PAGE 1 6 21
SIGNIFICANTLY
PAGE 8
PAGE 9
ACUTA – Boston PAGE 3 Oct 26-29 acuta.org
FOR RESELLERS?
INCREASE CLOUD
OXLEY
GIRAUDIE
MEDAK
SZCZUREK
SEE PAGE TWITTER SOCIAL WARS - SALES WITH PROCESS
PAGE 16
PAGE 16
SULLIVAN
PAGE 13
PAGE 13
8
ARE YOU IN A COCK FIGHT IMPROVEMENTS AND BEST
PAGE 10
OR JUST ROAD KILL?
PRACTICES
CiscoLIVE – Cancun
RUFFIN
SEE PAGE 19
AUDIN
Nov 3-6 JORGL COLWELL
ASK THE SEE PAGE 26
COREDIAL ENHANCES ITS
LOIGNON
PAGE 27
ciscolive.com PAGE 17 PAGE 17 PAGE 19
TELECOM PRO
CLOUD COMMUNICATIONS
PAGE 25
PLATFORM

P
ATTERSON

By Pat Patterson, Director of
Services Marketing for Avaya
5 Questions to

Help You Identify

the Ideal Private

Cloud

T
oday’s contact center demands the agility
to support fast growing industry trends
like BYOD, server virtualization, social
media, and video. To better serve customers,
both internal and external, companies with
contact centers are migrating to the cloud at an
even faster pace than expected. Many factors
must be evaluated in transitioning to the cloud,
including whether to employ public or private
solutions. In this article we discuss some key
issues and questions associated with private
cloud.
PATTERSON continues on page 4 ››

MM
CANUS

By Kevin McManus, UC Product Manager, Presentation Products
(www.presentationproducts.com)

Understanding

and Deploying

a Lync Room

System – Part 1

T

he release of Lync 2013 was a landmark moment for Microsot’s Uniied
Communications product line.
Following the trend of major innovations in
UC strategy and technology in the last few
years, the 2013 launch has transformed the
life of the oice worker yet again. With more
investment in video and voice collaboration,
the new technology allows colleagues to meet

GIRAUDE continues on page 4 ››

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