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SEE PAGE 23
March/April 2016
09
Yeastar Opens
US Head Of ce
BE Y
in Dallas
RIA
16Remarks of FCC LEVENSON HERRINGTON
SMITH
ALMIYA
ROBERTS
CLOUD
CASSIDY
COLWELL
RUFFIN
CD
Chairman Tom
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BSO
Wheeler
SUT

Customer

Experience and

Revenues Are Cloud Telephony

Being Jeopardized

by Calls Not

Connecting: Part 1
-

LEVENSON

I •
by Stephen Levenson, VP at
Global Telecom Testing (www. globaltelecomtesting.com)
A
1st Financial Training Services survey
reported that 96% of unhappy customers
don’t complain, however 91% of those will
simply leave and never come back. Additionally,
a Garter Survey showed 85% of customers are
dissatis ed with their telecommunications
experience with 92% of all customer interactions
occurring via telephone.

LEVENSON continues on page 4 ››
True Value of UC is

Found in Employee
Vi ualized Communications
Productivity

Aeonix is a so ware communications solution that
consolidates disparate business applications into a single,
HERRINGTON
fault tolerant platform. The Aeonix Unified Communications
platform resides in one vi ual or COTS se er. Aeonix runs
on virtual systems including vmware, Hyper-V and AWS,
by Austin Herrington, Director of Product Marketing
and can easily port from one platform to another. Cloud
at Windstream (Austin.
Herrington@windstream.com)
based, hybrid, or on premises, Aeonix provides the same
Wenterprise grade feature set and capabilities. The Product's
hen marketing Uni ed unparalleled scalability also delivers immediate ROI for a
Communications (UC) technology, Managed Se ices practice.
providers o en place the most
emphasis on cost savings to sell in the value of
their UC solutions. However, the reality is that .tadirantele.com
the most tangible value of UC solutions isn’t
necessarily found in cost savings, but in increased Tadiran Telecom Inc.
marketing@tadir america.com
productivity.
It’s true that UC can save businesses money. 2121 Barre Pa Drive, Suite 102 Tel: +1 617 506 7200
As an Operating Expense (OpEx) line item Kennesaw, 301
instead of a Capital Expenditure (CapEx)
U
and the reduction in travel costs with virtual

HERRINGTON continues on page 5 ››

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